Privacy Policy

About Us

References to “we”, “us”, or “our” are to Holtram TLPI Ltd. SSAS Pension (operated at ssaspension.co.uk) is a trading style of Holtram TLPI Ltd. Company number: 12775174, registered in England and Wales. Registered address: 42 Lytton Road, Barnet, EN5 5BY.

We are registered with the Information Commissioner’s Office (ICO) under registration number available from us on request.

Your Personal Information

You may give us personal data about yourself in various ways — for example by completing forms on this website, downloading resources, or corresponding with us by phone, email, or in writing.

If you submit a form to access one of our downloadable resources (such as a guide, checklist, or report), we will use your contact details to send you the resource and follow up with relevant communications aligned with your original interest. These may include educational updates on SSAS pensions, tax planning, property within pensions, and related topics.

Our lawful basis for this processing is legitimate interest, as you have demonstrated a clear interest in our subject matter. We ensure all communications are relevant, non-intrusive, and proportionate to your initial request.

The information you give us — which we will hold and process — may include your name, date of birth, address, email address, phone number, and information about your pension or business circumstances.

When you access our website we may also collect details of your visits and technical information about your device and connection (including your IP address).

When you open an email from us, we may collect technical information about your device and connection, and information about your interaction with that email — such as whether you opened it, clicked a link, or unsubscribed.

Personal Information From Other Sources

We may receive information about you from third-party service providers such as pension providers, trustees, or professional advisers. We may combine this with information you provide directly and information we collect automatically. We will use this combined information only for the purposes set out in this Privacy Policy.

Deciding Whether to Provide Us With Personal Information

Depending on the nature of your interaction with us, there may be certain personal information we need in order to provide you with the information or services you have requested. We will always aim to make clear which information is required and which is optional. If you are unsure whether you need to provide a particular piece of data, please contact us.

How We Use Personal Information

We use the information we hold about you in the following ways:

To fulfil your requests and provide our services, including:

• To support your enquiry about establishing or managing a SSAS pension scheme.
• To send you the educational resources, guides, or information you have requested.
• To send you relevant updates, learning content, and communications aligned with your interests.
• To notify you about updates or changes to our services.
• To respond to any other enquiry you make to us.

To comply with a legal obligation, including:

• Complying with legal obligations to provide you with certain information or documentation.
• Carrying out checks to prevent money laundering where applicable.

Where we have a legitimate interest in doing so, including:

• Keeping our site safe and secure, preventing fraud, and detecting crime.
• Presenting our website in the most effective manner for you and your device.
• Tracking website usage through cookies and log files to improve user experience.
• Conducting data analysis, testing, and research to understand user needs and improve our services.
• Measuring the effectiveness of content we serve, so we can ensure it remains relevant and useful.

Sharing and Disclosure of Your Personal Information

We will never sell, trade, or rent your personal information to third parties.

We will only share your data with a third party in the following circumstances:

• To entities we are required to disclose data to in connection with servicing your enquiry — for example, a scheme trustee or professional adviser you have engaged.
• To providers of outsourced services, such as website hosting, IT support, or email delivery, to the extent necessary for those providers to deliver services to us.
• To our mailing and CRM platform provider (HubSpot) for the delivery of communications.
• To a prospective buyer or seller of any business or assets, should we sell or buy any business or assets.
• To trusted business partners whose services may be relevant to you, where you have submitted your details in response to a specific campaign.

We may also share your data with third parties where we are under a duty to do so in order to comply with a legal or regulatory obligation, to enforce applicable terms, or to protect the rights, property, or safety of our customers, ourselves, or others. This includes exchanging information with other organisations for the purposes of fraud prevention and the detection of financial crime.

How We Keep Your Personal Information Secure

We will only collect and use personal information in accordance with this Privacy Policy and to the extent permitted by applicable law. We maintain appropriate technical and organisational safeguards to ensure the security, integrity, accuracy, and privacy of the information you provide.

Data provided to us is stored on secure servers. Where applicable, data transmitted via our site is encrypted. No international transfers of personal data take place outside the United Kingdom.

You should be aware that the transmission of information via the internet is not completely secure. We cannot guarantee the security of data sent electronically, and transmission of such data is therefore at your own risk. Where you have been given a password to access certain parts of our site, you are responsible for keeping that password confidential.

How Long We Keep Your Personal Information (Data Retention)

If you are a client of Holtram TLPI Ltd, we will generally retain your data for a minimum of six years after the end of your relationship with us, and thereafter for as long as we can lawfully justify holding it.

For website enquiries and leads, our typical retention periods are:

• Active leads: retained subject to ongoing engagement and legitimate interest review.
• Unsubscribed contacts: retained for suppression purposes only.
• Deletion requests: actioned promptly and recorded to ensure compliance.

All data is reviewed periodically and either re-engaged through compliant campaigns or archived and deleted in line with our data retention policy schedule. We do not carry out automated decision-making that has legal or similarly significant effects on individuals.

We reserve the right to retain archived data where we believe this is necessary to exercise or defend legal claims.

Your Rights in Respect of Your Personal Information

Under UK GDPR you have the following rights. To exercise any of them, please contact us using the details at the end of this policy.

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

If you believe the data we hold about you is inaccurate or incomplete, you may ask us to correct or update it. We will review, update, or remove information as appropriate. Please be aware that we may need to retain certain information to resolve disputes or for legal requirements. Where we cannot comply with your request, we will explain why and advise you of any further rights you have.

Withdrawing Your Consent

Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. You may opt out of marketing communications by:

• Clicking the unsubscribe link in any of our emails; or
• Contacting us directly at info@ssaspension.co.uk.

Withdrawal of consent does not affect any processing carried out before the withdrawal.

Right to Object

Where we process your personal data on the basis of a legitimate interest, you have the right to object to that processing.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data where:

• You contest the accuracy of the data we hold (restriction applies while we verify accuracy).
• The processing is unlawful and you oppose erasure.
• We no longer need the data but you require it to establish, exercise, or defend a legal claim.
• You have objected to our processing and we are assessing whether our legitimate grounds override yours.

Right of Erasure

Also known as the “right to be forgotten”. You may request that we erase personal data about you where the data is no longer necessary for the purpose for which it was originally collected and there is no compelling reason to retain it. We reserve the right to retain your data where we have a valid reason to do so — for example, to exercise or defend legal claims or to comply with a legal obligation.

Right to Data Portability

You have the right to obtain and reuse personal data you have provided to us, for your own purposes across different services, where we process that data on the basis of your consent or in relation to the performance of a contract with you.

Responding to Requests

We will respond to your request within seven working days and aim to comply within one month. Complex requests may take longer. Where we are unable to comply, we will explain why and inform you of your right to complain to the ICO.

Cookies

Our website uses cookies to help us understand how visitors use the site and to improve your browsing experience. For full details of the cookies we use, how long they are stored, and how to manage your preferences, please read our separate Cookie Policy.

Social Media and Third-Party Links

Our website may include sharing functionality via third-party social media applications such as LinkedIn and Facebook. Any personal information you provide via those platforms is governed by the privacy policies of those companies. We do not accept responsibility for their data practices.

Our site may also contain links to external websites. Those websites have their own privacy policies, and we do not accept responsibility for those policies or for how those sites collect and use your data. Please review their policies before submitting any personal data.

Complaints

If you are not satisfied with how we have handled your personal data, you may:

1. Contact our Data Protection Officer: info@ssaspension.co.uk
2. Write to us: Holtram TLPI Ltd, Trident House, Trident Business Park, Basil Hill Road, Didcot, Oxfordshire OX11 7HJ
3. Lodge a complaint with the Information Commissioner’s Office (ICO):
   • Website: ico.org.uk/make-a-complaint
   • Telephone: 0303 123 1113

Changes to This Policy

We reserve the right to revise this Privacy Policy from time to time. You should review this page periodically to ensure you are familiar with the current version. The date of the last review appears below.

Contacting Us

For any privacy-related queries, please contact our Data Protection Officer:

• Email: info@ssaspension.co.uk
• Post: Holtram TLPI Ltd, Trident House, Trident Business Park, Basil Hill Road, Didcot, Oxfordshire OX11 7HJ
• Phone: +44 123 542 5694

Last reviewed: 1 May 2026
Next review: 1 May 2027